Frequently Asked Questions
Everything you need to know about your floral delivery.
Do you offer same-day flower delivery across Canada?
Yes, we offer same-day delivery for most orders placed before 1:00 PM in the recipient's time zone. Please note that some remote locations may require additional transit time.
How do I ensure my flowers stay fresh for as long as possible?
To maximize longevity, trim the stems at a 45-degree angle upon arrival, place them in a clean vase with room-temperature water, and add the provided floral preservative. Keep them away from direct sunlight and drafts.
Can I customize a bouquet or request specific flowers?
Absolutely. You can select the 'Designer's Choice' option for a unique arrangement, or contact our customer service team directly to check the seasonal availability of specific blooms.
What is your return and refund policy?
As flowers are perishable goods, we handle concerns on a case-by-case basis. If your arrangement arrives damaged or wilted, please contact us within 24 hours with a photo to receive a replacement or store credit.
Will my bouquet look exactly like the picture on the website?
While we strive for accuracy, floral availability varies by season and region. Our florists may substitute specific flowers or containers with items of equal or greater value to ensure the freshest quality.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.