Returns & Exchanges

At Florist.ca, we strive to ensure your floral arrangements arrive in peak condition; however, if you are not completely satisfied with your purchase, we offer a 48-hour freshness guarantee and simple return process.

Return Process

• 1.
  Report Issues Promptly

  Contact our customer support team within 48 hours of delivery if your flowers arrive damaged or do not meet our quality standards.

• 2.
  Provide Documentation

  Email a clear photograph of the arrangement and your order number to our support desk to help us assess the condition of the blooms.

• 3.
  Choose Your Resolution

  Select your preferred remedy from our available options, which include a complimentary redelivery of a fresh bouquet or a full store credit.

• 4.
  Processing Your Request

  Once approved, we will initiate your replacement delivery or issue your credit within 24 hours to ensure your floral needs are met immediately.